Privacy Policy
Last Updated: July 2026
At 8:18 Creative Lab, we believe trust starts with transparency. When you get in touch with us, we only collect the information we need to respond to your enquiry and provide the services you’ve requested. This Privacy Policy explains what information we collect, how we use it, how we protect it and the rights you have regarding your personal information.
1. Who We Are
8:18 Creative Lab is a creative content and marketing partner based in the United Kingdom. We specialise in content production, creative strategy and marketing support for businesses looking to strengthen their brand. If you contact us through our website, we’ll only use the information you provide to respond to your enquiry and discuss your project.
2. Information We Collect
When you submit an enquiry through our website, we may collect:
- Your name
- Your email address
- Your telephone number (if provided)
- The service you’re interested in
- The information you include in your message
We only collect information that is relevant to your enquiry.
3. How We Use Your Information
Your information is used to:
- Respond to your enquiry.
- Discuss potential projects or services.
- Provide information you’ve requested.
- Improve our customer service.
We do not sell or share your personal information with third parties for marketing purposes.
4. Contact Forms
Information submitted through our contact form is used solely to respond to your enquiry. Your information will only be accessed by members of 8:18 Creative Lab where necessary to provide the assistance you’ve requested.
5. Cookies
Our website uses essential cookies that help the website function correctly. If Google Analytics is enabled in the future, additional analytical cookies may be used to help us understand how visitors use our website so we can continue improving the experience. You can control or disable cookies through your web browser at any time.
6. Website Analytics
We may use Google Analytics to understand how visitors interact with our website. This information is collected anonymously and helps us improve website performance, usability and content. Google Analytics does not identify individual visitors.
7. Embedded Content
Images and videos displayed on this website are hosted directly through our website. If we embed content from third-party platforms in the future, those services may collect information in accordance with their own privacy policies.
8. How Long We Keep Your Information
We only keep personal information for as long as it is reasonably necessary to respond to your enquiry, provide our services or meet our legal obligations. When information is no longer required, it is securely deleted.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request that we delete your personal information where appropriate.
- Object to, or restrict, how we process your personal information in certain circumstances.
If you would like to exercise any of these rights, please contact us using the contact form on this website or via our business email once available.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, our services or legal requirements. The latest version will always be available on this page, and the “Last Updated” date at the top of this policy will indicate when any changes were made.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below:
Email: hello@818creativelab.com
Or use the contact form available on our website, and we’ll be happy to assist you.